FREQUENTLY ASKED QUESTIONS
AWARD-WINNING CUSTOMER SERVICE
OUR AVERAGE RATING IS 4.8 / 5
Closest one to an immersion
“ The learning experience is so natural; it is the closest one to an immersion learning. I found it fantastic.”
SO SIMPLE TO LEARN
“ I learned in class, don't get me wrong, but I never thought I would learn this much in three days.”
This product is amazing.
“ You learn so fast. Dedicate a certain amount of time each week, and you'll be learning a language in no time!”
- Seattle, WA
“ I'm learning to speak and understand my new language very fast and the best part is I remember what I learn effortlessly!”
Rosetta Stone offers various delivery methods to customers inside the United States:
Standard Shipping Methods
USPS First-class Priority Mail: This option is only available and required for packages shipped to APO/FPO and PO Box addresses and takes an average 7-10 business days for delivery.
Expedited Shipping Methods
Domestic U.S. 2-Day: Delivered in 2-3 business days.
Domestic U.S. Next Day: Delivered in 1-2 business days.
** Processing can take 1-2 business days from the time that your order is placed. Once this is completed the shipping method you chose will take effect.
** Saturday and Sunday are not viewed as standard delivery/transit days.
All orders are processed in the order in which they are received.
Yes. All shipping to APO/FPO addresses must be sent by USPS First-class Priority Mail, as we do not provide any expedited shipping to APO/FPO addresses.
When entering the shipping address information, please place the APO or FPO in the city field, the 2 letter designation (AE, AP, etc.) in the state field, and the numbers go in the zip code field.
Unfortunately, we have no control on the delivery or package tracking as it is controlled by military postal service. Please remember that delivery to some parts of the world may require longer delivery times (up to 4-6 weeks).
Domestic U.S. Ground is shipped by UPS.
Yes. All shipping to PO Box addresses must be sent by USPS First-class Priority Mail, as we do not provide any expedited shipping to PO Box addresses.
Rosetta Stone offers 2 delivery methods to customers outside the United States:
International Airmail: International Airmail takes approximately 4-6 weeks. Canadian shipments take an average of 4-6 weeks.
International Courier (UPS): International Courier takes approximately 1-2 weeks. Canadian shipments take an average of 3-5 business days.
A signature is required for International Courier deliveries only. No signature is required for International Airmail deliveries.
Customs, duties, and import fees may apply if your order is shipped to a destination outside the United States. Please contact your local authorities with questions about applicable charges.
Have more questions? Call us 24 hours a day, 7 days a week: 1.800.788.0822 or 1.540.432.6166.
A: Rosetta Stone Lexia Reading is a version of Lexia Reading Core5™. Core5 was developed by Lexia Learning Systems, a Rosetta Stone Company.
A. No, Lexia will never disclose any portion of your data without your prior written permission, unless required by law or court order.
A. Physical and electronic access to the production database environment is strictly controlled and all access is logged and monitored. Customers cannot access data except through the web application where strict security is maintained. Backups of data are encrypted and stored in secure locations.
A. Data transferred from our systems to yours are encrypted using SSL to insure confidentiality and integrity. All tape backups are encrypted and tapes are destroyed at the end of their useful life.
A. Within the application, only users to whom you grant a valid username and password can see your data.
A: This program is browser based and will require an internet connection.